Knowledge Base & Community Forums/Platform Knowledge Base/Policies & Procedures

What is Socrata's maintenance window policy?

Chris Metcalf
posted this on March 17, 2011 14:33

We at Socrata strive to maintain the highest levels of availability for its customer sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes.  This is standard policy in the SaaS world, and give us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our customer base. 

We schedule time windows once per month where we reserve the option to bring the Socrata platform down for maintenance:

  • On the third Saturday of January, February, April, May, July, August, October, and November, Socrata-powered data sites may be unavailable from 8:00 PM to 9:00 PM Eastern time
  • On the third Saturday of March, June, September and December Socrata-powered data sites may be unavailable from 8:00 PM to Midnight Eastern time

On-site maintenance notification reminders will be posted publicly on each Socrata-powered datasite at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.