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Service Connect Overview

Socrata's Service Connect allows customers to present information to:

  • Encourage community-based self service and discovery.
  • Deliver powerful and compelling visualizations that educate citizens on the services being consumed in their neighborhood.
  • Allow administrators to gain unique insights into the areas of the application that is important to site visitors.
  • Enable a rich out of box customization model to create a uniquely immersive community experience.

Service Connect presents information through the following kinds of pages:

  • Home Page
  • Categories Overview
  • Category Detail
  • Ticket Detail

Home Page

This is the starting screen that users see when they first get to Service Connect.

  • Users can use Search to jump directly to a specific address or Ticket ID, or choose to explore information by category. 
  • Customers can customize the photo and content on this page for their needs.

 

Categories Overview

The Categories Overview is presented when users elect to "Start Exploring" from the Home Page.

  • Users can see information by neighborhood on the map or see summary information on the cards presented. Hovering over the data visualizations on cards will present more detailed information.
  • Customers can configure the cards on this page to present the categories they desire.


 

Category Detail

The Category Details are shown when users elect to "View More" on a specific category card.

  • Users can see information specific to the category by neighborhood on the map or see summary information on the cards presented. Hovering over the data visualizations on cards will present more detailed information. A table at the bottom (not shown on screenshot) presents per-ticket details.
  • Customers can configure the cards on this page to present the categories they desire.


 

Ticket Detail

Users at the deepest level of detail will see descriptions for individual tickets.

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