Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
|
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- |
- |
- |
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Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
|
When viewing a public story page, and when not logged into a site, the Footer is statically positioned on story page instead of at the bottom. |
Open Data & Enterprise Data |
This issue was resolved on December 5th, 2024. |
|
|
Filters in existing charts may not appear. |
Open Data & Enterprise Data |
This issue was resolved on September 27th, 2024. |
|
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The preset filter buttons (tabs) at the top of the list return errors. |
Open Data & Enterprise Data |
This issue was resolved on September 12th, 2024. |
|
|
The data table preview page will intermittently load a blank page when paging through the data. |
Open Data & Enterprise Data |
This issue was resolved on August 29th, 2024. |
|
|
The 'Go to source asset' button on federated assets does not work. |
Open Data & Enterprise Data |
This issue was resolved on August 23rd, 2024. |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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