Known Issues | Last Updated July 10th, 2024

Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Environment

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Open Data & Enterprise Data 

Visualization Filters

When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown.

Identified/Investigating

To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8

Open Data & Enterprise Data 

Visualization Filters

Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names.

Identified/Investigating

Avoid using  capital letters in SOQL view field names 

Enterprise Data 

Table Visualization in Stories

When altering the shown columns and filters on a published table visualization, if you show/hide columns and then filter, the column changes will not be saved.

Identified/Investigating

Filter the table first then show/hide columns

Open Data & Enterprise Data

Activity Log

The preset filter buttons (tabs) at the top of the list return errors.

Identified/Investigating

Use the event filters on the right side of the page

Open Data & Enterprise Data

 

Resolved Issues

Component

Issue

Environment

Date Resolved

Table Visualization in Stories

If there are a large number of filter options available on a story visualization, the filter options may overlap any content below.

Currently, there is no viable workaround but you can email support - datainsights-support@tylertech.com to stay up to date on this issue's progress.

This issue was resolved on June 25th, 2024.

Charts Embedded in Stories

If a chart with an inline legend on the right side is embedded in a story, the legend can overlap the filter options.

Open Data & Enterprise Data

This issue was resolved on May 9th, 2024.

Font Colors in Stories

Font Colors cannot be updated using custom hex codes to the custom color picker in stories.

Open Data & Enterprise Data

This issue was resolved on April 18th, 2024.


Let us know how we can help! Email us at datainsights-support@tylertech.com
 

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