Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
Spatial Lens Filters | Clicking on 'clear all' after applying a spacial filter value on a visualization 'removes' the filter entirely. |
Identified/investigating |
Reload the visualization for the filter to re-appear. |
Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
Primer/Overview Page | Data Last Updated Date is sometimes listed as "Invalid Date." | Open Data & Enterprise Data | This issue was resolved on July 8th, 2025. |
Exploration Canvas for the Open Data Platform & Exploration Canvas for the Enterprise Data Platform |
When trying to filter more than three items while querying data, the page will become blank |
Open Data & Enterprise Data |
This issue was resolved on June 10th, 2025. |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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