Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
|
Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. |
Permanent |
Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted. |
Open Data |
|
|
Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning. |
Identified/Investigating |
Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps. There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported. |
Open Data & Enterprise Data |
|
|
DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped. |
N/A |
Please ensure you are using the latest version of DataSync (DataSync releases can be found here.) |
|
|
|
Featured content is returning the Data Lens icon for all Charts, Maps, and Calendars. It is expected that each featured content item will return its specific icon. |
Identified/Investigating |
There is currently no workaround, however, our engineering team is already working on rectifying this. |
Open Data & Enterprise Data |
|
|
When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown  |
Identified/Investigating |
To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8 |
Open Data & Enterprise Data |
|
|
Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names |
Identified/Investigating |
Avoid using capital letters in SOQL view field names |
Enterprise Data |
|
|
|
Non- Admin Gateway users who own agents get a permissions error when accessing the gateway administration page, <domain>/admin/gateway | Identified/Investigating |
There are no workarounds at this time, however, users are NOT blocked on importing data using a Gateway they own or setting Gateway schedules on their assets. |
Open Data & Enterprise Data |
| Sorting the users list by "Team" results in the list being sorted by username | Identified/Investigating |
There are no workarounds at this time |
Enterprise Data |
|
| Exporting the list of users results in only the first 10 users being captured in the download. | Identified/Investigating |
There are no workarounds at this time |
Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
| Only 15 schedules will be listed on the page. Users can however, still manage schedules from datasets directly | Open Data & Enterprise Data |
The issue was resolved on June 23th, 2022. |
|
| The date picker seems to 'jump' from the selected date to the date before | Executive Insights |
The issue was resolved on June 10th, 2022. |
|
|
|
Unable to add images from local machine to content blocks in stories if the image file name has spaces. | Open Data & Enterprise Data |
The issue was resolved on June 7th, 2022. |
|
Cannot adjust lengths of Table Visualizations without "View Source Data" vertical ellipsis option. |
Open Data & Enterprise Data |
This issue was resolved on May 11th, 2022. |
|
|
Charts are not scaling to max value when the axis setting is set to Scale to Max Value. |
Open Data & Enterprise Data |
This issue was resolved on April 27th, 2022. |
|
|
Autoscaling does not work on charts with negative values. |
Open Data & Enterprise Data |
This issue was resolved on April 27th, 2022. |
|
|
When making a point map using custom icons, the icon selected does not match the icon applied to the map. |
Open Data & Enterprise Data |
This issue was resolved on April 27th, 2022. |
|
|
Asset descriptions are not automatically reflected on the featured content section when updated on the assets. |
Open Data & Enterprise Data |
This issue was resolved on April 13, 2022. |
Let us know how we can help! Email us at socrata-support@tylertech.com
Comments
Article is closed for comments.