Known Issues | Last Updated June 23rd , 2022

Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Environment

Dataslate Pages

Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. 

Permanent

Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted.

Open Data

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Open Data & Enterprise Data 

Datasync

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

 

Featured Content 

Featured content is returning the Data Lens icon for all Charts, Maps, and Calendars. It is expected that each featured content item will return its specific icon.

Identified/Investigating

There is currently no workaround, however, our engineering team is already working on rectifying this.

Open Data & Enterprise Data 

Visualization Filters

When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown

Identified/Investigating

To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8

Open Data & Enterprise Data 

Visualization Filters

Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names

Identified/Investigating

Avoid using  capital letters in SOQL view field names 

Enterprise Data 

 

Gateway User Permissions for Non - Admins 

Non- Admin Gateway users who own agents get a permissions error when accessing the gateway administration page, <domain>/admin/gateway Identified/Investigating

There are no workarounds at this time, however, users are NOT blocked on importing data using a Gateway they own or setting Gateway schedules on their assets.

Open Data & Enterprise Data

Site User List

Sorting the users list by "Team" results in the list being sorted by username Identified/Investigating

There are no workarounds at this time

Enterprise Data

Site User List

Exporting the list of users results in only the first 10 users being captured in the download. Identified/Investigating

There are no workarounds at this time

Enterprise Data

 

Resolved Issues

Component

Issue

Environment

Date Resolved

Schedules Admin. Page

Only 15 schedules will be listed on the page. Users can however, still manage schedules from datasets directly Open Data & Enterprise Data

The issue was resolved on June 23th, 2022.

Date Range Filter 

The date picker seems to 'jump' from the selected date to the date before  Executive Insights

The issue was resolved on June 10th, 2022.

 

Adding Images to Stories 

Unable to add images from local machine to content blocks in stories if the image file name has spaces. Open Data & Enterprise Data

The issue was resolved on June 7th, 2022.

Table Visualizations in Stories

Cannot adjust lengths of Table Visualizations without "View Source Data" vertical ellipsis option.

Open Data & Enterprise Data

This issue was resolved on May 11th, 2022.

Stacked Bar Charts

Charts are not scaling to max value when the axis setting is set to Scale to Max Value.

Open Data & Enterprise Data

This issue was resolved on April 27th, 2022.

Stacked Bar Charts

Autoscaling does not work on charts with negative values.

Open Data & Enterprise Data

This issue was resolved on April 27th, 2022.

New Maps

When making a point map using custom icons, the icon selected does not match the icon applied to the map.

Open Data & Enterprise Data

This issue was resolved on April 27th, 2022.

Featured Content for the data catalog 

Asset descriptions are not automatically reflected on the featured content section when updated on the assets.

Open Data & Enterprise Data

This issue was resolved on April 13, 2022.


Let us know how we can help! Email us at socrata-support@tylertech.com
 

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