Known Issues | Last Updated October 15th, 2021

Before reaching out to us about an issue you've run into with the Socrata platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. As possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at and we'll get back to you soon! 






Primer Page User Interface - Scheduler

When running a scheduled update (Gateway or URL) using the "Run Now" button on the primer page, the modal confirming the activity does not appear.

Working on a fix

Watch the primer page scheduling modal for a message confirming the update.

Dataslate Pages

Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. 


Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted.

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.


Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.


DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.


Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

Featured Content 

Featured content is returning the Data Lens icon for all Charts, Maps, and Calendars. It is expected that each featured content item will return its specific icon.

Working on a fix 

There is currently no workaround, however, our engineering team is already working on rectifying this.

Open Finance applications 

Downloads give a network error on apps using a CNAME 

Working on a fix

Clicking on Resume in the download tab should complete the download


Resolved Issues



Date Resolved

Custom configurations are currently not showing up on embeds. The default Socrata settings/branding render by default.  

This issue was resolved on June 10, 2021

Visualization Filtering

Unable to select a date from the date picker for timestamp data types. 

This issue was resolved on April 26, 2021. 

Classic Maps

Classic Maps are loading as unsaved views and their "Based on" link sends you back to the Classic Map.

This issue was resolved on February 1, 2021. 

Adding Collaborators

If you attempt to add multiple users without a role on your domain as collaborators at the same time you will get an error message "Your settings could not be saved. Bad Request."

This issue was resolved on January 12, 2021. 

Domain-Level Custom Color palettes 

Visualizations with custom color palettes are all rendering blue. Users are also unable to apply domain-level custom palettes on visualizations. 

This issue was resolved on September 23, 2021.

Featured Content 

Publishers and Administrators are currently unable to edit featured content

This issue was resolved on September 29, 2021.

Let us know how we can help! Email us at

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