Known Issues | Last Updated September 27th 2021

Before reaching out to us about an issue you've run into with the Socrata platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. As possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Datasync

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

 

Featured Content  

Publishers and Administrators are currently unable to edit featured content

Identified/ Investigating

Please reach out to support at socrata-support@tylertech.com for assistance with editing featured content

 

Resolved Issues

Component

Issue

Date Resolved

Custom configurations are currently not showing up on embeds. The default Socrata settings/branding render by default.  

This issue was resolved on June 10, 2021

Visualization Filtering

Unable to select a date from the date picker for timestamp data types. 

This issue was resolved on April 26, 2021. 

Classic Maps

Classic Maps are loading as unsaved views and their "Based on" link sends you back to the Classic Map.

This issue was resolved on February 1, 2021. 

Adding Collaborators

If you attempt to add multiple users without a role on your domain as collaborators at the same time you will get an error message "Your settings could not be saved. Bad Request."

This issue was resolved on January 12, 2021. 

Domain-Level Custom Color palettes 

Visualizations with custom color palettes are all rendering blue. Users are also unable to apply domain-level custom palettes on visualizations. 

This issue was resolved on September 23, 2021.


Let us know how we can help! Email us at socrata-support@tylertech.com
 

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