Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
|
Entering a number with a 0 after the decimal place for a target will not work. (Example: 9.07) |
Identified/Investigating |
Copy and paste the value into the target area |
Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
|
Map Visualizations in Stories don't show Map Layer Selector or Legend |
Open Data & Enterprise Data |
This issue was resolved on March 13th, 2025. |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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