Known Issues | Last Updated March 19th, 2024

Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Environment

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Open Data & Enterprise Data 

Visualization Filters

When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown.

Identified/Investigating

To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8

Open Data & Enterprise Data 

Visualization Filters

Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names.

Identified/Investigating

Avoid using  capital letters in SOQL view field names 

Enterprise Data 

Table Visualization in Stories

When altering the shown columns and filters on a published table visualization, if you show/hide columns and then filter, the column changes will not be saved.

Identified/Investigating

Filter the table first then show/hide columns

Open Data & Enterprise Data

Schedule Send of Stories

The attached PDF of the emailed story does not display maps. 

Identified/Investigating

Selecting the print option directly from the story page will display maps as expected.

Open Data & Enterprise Data

Font Colors in Stories

Font Colors cannot be updated using custom hex codes to the custom color picker in stories.

Identified/Investigating

There is currently no workaround. 

Open Data & Enterprise Data

Charts Embedded in Stories

If a chart with an inline legend on the right side is embedded in a story, the legend can overlap the filter options.

Identified/Investigating Place the legend on the left

Open Data & Enterprise Data

 

Resolved Issues

Component

Issue

Environment

Date Resolved

Background Color of Content Blocks

Background color cannot be updated in content blocks of stories

Open Data & Enterprise Data

This issue was resolved on March  14th, 2024.

Odata V2 Connections

Odata V2 connections that require authorization may not connect using Microsoft Excel and Power BI.

Open Data & Enterprise Data

This issue was resolved on January 23rd, 2024.

Pie Charts

Custom Colors are not applied on Pie charts

Open Data & Enterprise Data

This issue was resolved on January 2nd, 2024. 

Group By Bar and Column Charts

Custom sort order cannot be applied for grouped dimensions.

Open Data & Enterprise Data

This issue was resolved on January 2nd, 2024. 


Let us know how we can help! Email us at datainsights-support@tylertech.com
 

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