Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
|
Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning. |
Identified/Investigating |
Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps. There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported. |
Open Data & Enterprise Data |
|
|
When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown.  |
Identified/Investigating |
To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8 |
Open Data & Enterprise Data |
|
|
Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names. |
Identified/Investigating |
Avoid using capital letters in SOQL view field names |
Enterprise Data |
|
|
When altering the shown columns and filters on a published table visualization, if you show/hide columns and then filter, the column changes will not be saved. |
Identified/Investigating |
Filter the table first then show/hide columns |
Open Data & Enterprise Data |
|
| Pie Charts |
Custom Colors are not applied on Pie charts |
Identified/Investigating |
There is no known workaround at this time. |
Open Data & Enterprise Data |
| Group By Bar and Column Charts |
Custom sort order cannot be applied for grouped dimensions. |
Identified/Investigating |
There is no known workaround at this time. |
Open Data & Enterprise Data |
| Schedule Send of Stories |
The attached PDF of the emailed story does not display maps. |
Identified/Investigating |
Selecting the print option directly from the story page will display maps as expected. |
Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
|
|
|
||
| Table Visualization in Stories |
URL datatype columns in Table Visualizations are displayed in HTML and are non-selectable. |
Open Data & Enterprise Data |
This issue was resolved on November 28th, 2023. |
|
Exploration Canvas for the Enterprise Data Platform
|
Exploration Canvas grouped view does not run/save without a sort order. |
Enterprise Data |
This issue was resolved on November 9th, 2023. |
|
Catalog View Counts are higher than reported in the Asset Inventory. |
Open Data & Enterprise Data |
This issue was resolved on October 17th, 2023. |
|
| Dataset Archiving |
Column transforms are deleted on restore revisions. |
Open Data & Enterprise Data |
This issue was resolved on September 12th, 2023. |
| Approvals workflow for Visualizations |
When approval is required for subsequent updates, users are able to submit visualization drafts for approval. |
Open Data & Enterprise Data |
This issue was resolved on September 8th, 2023. |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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