Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
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Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. |
Permanent |
Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted. |
Open Data |
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Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning. |
Identified/Investigating |
Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps. There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported. |
Open Data & Enterprise Data |
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DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped. |
N/A |
Please ensure you are using the latest version of DataSync (DataSync releases can be found here.) |
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When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown  |
Identified/Investigating |
To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8 |
Open Data & Enterprise Data |
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Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names |
Identified/Investigating |
Avoid using capital letters in SOQL view field names |
Enterprise Data |
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Error messages in the UI modal that adds users to teams do not clear between attempts. |
Identified/Investigating |
Users with valid accounts will still be added despite the error. |
Enterprise Data |
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Localization changes result in Exploration Canvas not rendering |
Identified/Investigating |
Reach out to support for a workaround for the localization issue. |
Open Data & Enterprise Data |
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The Value Selection for Filter conditions in Exploration Canvas includes all values that contain the entered text. |
Identified/Investigating |
No known workarounds. However, you can still select your desired value from the dropdown list. |
Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
| Fiscal Year | Admins are unable to change the Fiscal Year start month for Stories & Visualizations. | Open Data & Enterprise Data | This issue was resolved on February 2, 2023 |
| Exploration Canvas | If you create a view using the Exploration Canvas by selecting the "Create View" button on the Grid View the newly created view will not save with the filters applied | Enterprise Data | This issue was resolved on January 12, 2023 |
| Stories |
Copying a published Story using the kebab menu icon is non-functional |
Open Data & Enterprise Data |
This issue was resolved on December 22, 2022 |
|
Email notifications for watched datasets are not being sent out. |
Open Data & Enterprise Data |
This issue was resolved on November 09, 2022 |
|
|
Measures created with a Report Period but not a Data Source or a Calculation will cause the Story to be uneditable and all content after the Measure to be unviewable. |
Open Data & Enterprise Data |
This issue was resolved on October 12, 2022 |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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