Known Issues | Last Updated May 23rd, 2023

Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Environment

Dataslate Pages

Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. 

Permanent

Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted.

Open Data

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Open Data & Enterprise Data 

Datasync

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

 

Visualization Filters

When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown

Identified/Investigating

To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8

Open Data & Enterprise Data 

Visualization Filters

Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names

Identified/Investigating

Avoid using  capital letters in SOQL view field names 

Enterprise Data 

Table Visualization in Stories

When altering the shown columns and filters on a published table visualization, if you show/hide columns and then filter, the column changes will not be saved

Identified/Investigating

Filter the table first then show/hide columns

Open Data & Enterprise Data

Exploration Canvas derived views 

Derived views created via the Exploration Canvas only carry over Column, Category, and Data Provided By metadata to the newly created view.

Identified/Investigating

Metadata can still be added manually to the derived views.

Open Data & Enterprise Data

Exploration Canvas derived views 

Region coded :@computed_regions columns appear in the exploration canvas. These are hidden in gridview and the primer page. They are not interactive.

Identified/Investigating

This is expected. Plans are underway to add metadata explaining these columns to users.

Open Data & Enterprise Data

Creating a Visualization in the Visualization Canvas

Values for flyouts do not appear if the data they represent was imported as a number and then changed to a text data type.

Identified/Investigating

none known

Open Data & Enterprise Data

 

Resolved Issues

Component

Issue

Environment

Date Resolved

Calendars

 

Calendars with a Public audience appear as Private in the Asset Inventory

Open Data & Enterprise Data

This issue was resolved on May 17th, 2023

Table Preview of Derived View Primer Page

Derived views created using the Distinct function with no Order By clause will cause the Table Preview on the Primer Page to not render. This does not affect API output or Exploration Canvas page

Enterprise Data

This issue was resolved on May 12th, 2023

Table Preview of Derived View Primer Page

Derived Views created with Group By(s) but no Order By clause cause Table Preview of Primer Page to not render. The data is still accessible via API and exploration canvas.

Open Data & Enterprise Data

This issue was resolved on April 6, 2023

Exploration Canvas

Localization changes result in Exploration Canvas not rendering.

Open Data & Enterprise Data

This issue was resolved on April 3, 2023

Dataset Archiving

When updating a draft of a dataset enrolled in archiving, the schema change acknowledgment modal disappears if not selected first, 'disabling' the continue button that would otherwise publish the draft.

Open Data & Enterprise Data

This issue was resolved on March 20, 2023

Exploration Canvas

The Value Selection for Filter conditions in Exploration Canvas includes all values that contain the entered text.

Open Data & Enterprise Data

This issue was resolved on March 3, 2023

 

   

 


Let us know how we can help! Email us at datainsights-support@tylertech.com
 

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