Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. |
Permanent |
Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted. |
Open Data |
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Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning. |
Identified/Investigating |
Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps. There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported. |
Open Data & Enterprise Data |
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DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped. |
N/A |
Please ensure you are using the latest version of DataSync (DataSync releases can be found here.) |
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When filtering on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown ![]() |
Identified/Investigating |
To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8 |
Open Data & Enterprise Data |
|
Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names |
Identified/Investigating |
Avoid using capital letters in SOQL view field names |
Enterprise Data |
|
When altering the shown columns and filters on a published table visualization, if you show/hide columns and then filter, the column changes will not be saved |
Identified/Investigating |
Filter the table first then show/hide columns |
Open Data & Enterprise Data |
|
Derived views created via the Exploration Canvas only carry over Column, Category, and Data Provided By metadata to the newly created view. |
Identified/Investigating |
Metadata can still be added manually to the derived views. |
Open Data & Enterprise Data |
|
Region coded :@computed_regions columns appear in the exploration canvas. These are hidden in gridview and the primer page. They are not interactive. |
Identified/Investigating |
This is expected. Plans are underway to add metadata explaining these columns to users. |
Open Data & Enterprise Data |
|
Values for flyouts do not appear if the data they represent was imported as a number and then changed to a text data type. |
Identified/Investigating |
none known |
Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
Calendars
|
Calendars with a Public audience appear as Private in the Asset Inventory |
Open Data & Enterprise Data |
This issue was resolved on May 17th, 2023 |
Derived views created using the Distinct function with no Order By clause will cause the Table Preview on the Primer Page to not render. This does not affect API output or Exploration Canvas page |
Enterprise Data |
This issue was resolved on May 12th, 2023 |
|
Derived Views created with Group By(s) but no Order By clause cause Table Preview of Primer Page to not render. The data is still accessible via API and exploration canvas. |
Open Data & Enterprise Data |
This issue was resolved on April 6, 2023 |
|
Localization changes result in Exploration Canvas not rendering. |
Open Data & Enterprise Data |
This issue was resolved on April 3, 2023 |
|
When updating a draft of a dataset enrolled in archiving, the schema change acknowledgment modal disappears if not selected first, 'disabling' the continue button that would otherwise publish the draft. |
Open Data & Enterprise Data |
This issue was resolved on March 20, 2023 |
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The Value Selection for Filter conditions in Exploration Canvas includes all values that contain the entered text. |
Open Data & Enterprise Data |
This issue was resolved on March 3, 2023 |
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Let us know how we can help! Email us at datainsights-support@tylertech.com
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