Known Issues | Last Updated September 9, 2019

Before reaching out to us about an issue you've run into with the Socrata platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. As possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon!

 

Issue

Status

Workaround

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

Developer Documentation link to Sign up for an app token or API key is broken

Identified/Investigating

Please use the steps for Generating an App Token here to sign up for an app token; please use the steps in the API Keys article to sign up for an API key.

API Endpoints Unavailable on Classic Maps

Identified/Investigating

Click on the "Export" button. Under the Downloads tab, right click on any available link (e.g., the CSV link) and copy the link location. This link will contain the unique identifier (e.g., "4dil-dkq3") of the API endpoint, allowing you to manually construct the API Endpoint URL described here.

 

Resolved Issues

Issue

Date Resolved

Site Analytics is missing custom date range options

 This issue was resolved on August 26, 2019.

Accessing user profile pages from User management pages are not loading.

 This issue was resolved on August 26, 2019.

"Show All" links to expand metadata categories in the data catalog are not working.

This issue was resolved on August 29, 2019.

"Sort By" options in the data catalog are not working.

This issue was resolved on August 29, 2019. 

Group By and Roll Ups may be unavailable or unable to apply on some datasets and filtered views

This issue was resolved on September 9, 2019. 


Let us know how we can help! Email us at socrata-support@tylertech.com

 

 

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