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Knowledge Base & Community Forums
Socrata Customer and Partner Support Portal
Kellie Fontes May 10 • Announcements
Hi everyone,
We are experiencing a geocoding backlog at the moment. I will post when it disappears but in the meantime we suggest the following:
> If you would like to make the data available sooner without the geocoded location information you can create a working copy of of a public dataset without the location information. The working copy being private can be left to geocode and you can publish when it is completed.
(One would go about this by removing the automatically generated Location 1 column upon import, publish the dataset, create a working copy, add a new column of data type 'Location' and specify the columns to call the location information data from provided these columns are included in the original published dataset).
> If you have latitude and longitude information already or are able to generate it you can forgo the geocoding and set these to be your source columns under Latitude and Longitude in the import process.
Note:
Format the values in the given column as: "(xx.xxx, yyy.yyy)" where "xx.xxx" is the latitude and "yyy.yyy" is the longitude. Make sure that your values are in decimal degrees, and that you use "negative" longitude degrees for "degrees west" (ie. "-122.36" for Seattle, WA, and "2.33" for Paris, France).
Thank you,
Kellie
Kellie Fontes Apr 10 • 1 • Announcements
Hi folks,
We are experiencing a geocoding backlog. It is going down at a steady rate and I will continue to monitor it.
As described in the previous backlog announcement here are some short term workarounds -
> If you would like to make the data available sooner without the geocoded location information you can create a working copy of of a public dataset without the location information. The working copy being private can be left to geocode and you can publish when it is completed.
(One would go about this by removing the automatically generated Location 1 column upon import, publish the dataset, create a working copy, add a new column of data type 'Location' and specify the columns to call this data from)
> If you have latitude and longitude information as per this specified format:
Latitude and Longitude (International)
- To format a latitude and longitude pair to be appended or refreshed, format the values in the given column as: "(xx.xxx, yyy.yyy)" where "xx.xxx" is the latitude and "yyy.yyy" is the longitude. Make sure that your values are in decimal degrees, and that you use "negative" longitude degrees for "degrees west" (ie. "-122.36" for Seattle, WA, and "2.33" for Paris, France).
- You can also specify a latitude and longitude pair along with your address: "101 Yesler Way, Seattle, WA, 98108 (47.60165, -122.33403)".
(as taken from the support article 'Importing, Data Types, and You!') you can forgo the geocoding and set these to be your source columns under Latitude and Longitude in the import process.
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I will post to the comments when it is completely gone back down.
Thanks for you patience.
Kellie Fontes Apr 09 • 5 • Announcements
Hi everyone,
Bing Maps are temporarily unavailable across the Socrata platform.
If you currently have a map with the Base Map layer set to either 'Bing Road' or 'Bing Aerial' there will be a white background displayed.
In the short term you can change them to another base layer and they should display normally.
Cam Caldwell Apr 03 • 1 • Announcements
Customers-
Wanted to let you know that we have temporarily removed the topic tags from several customers sites to address some performance issues on our database.
They could be down for a week or more according to our engineering team. We will keep you posted.
Cam Caldwell Mar 05 • Knowledge Base / How do I...?
From time to time, important announcements are made about technical issues or new features in the platform. We post those annoucements on support.socrata.com and users can subscribe to these annoucements to received a notification email.
1 - Log in to the support portal
2 - Go to the announcements home page
3 - Click the "subscribe" link which is just to the right of "Knowledge Base & Community Forums/Announcements"
