The Data & Insights Support and Education team has completed our migration to two critical new systems: a new portal for support ticket management and a new platform for course access.
In May 2025, we began providing customer support services through the Tyler Technologies support portal, and moved our education offerings to Tyler University.
If you’re a part of one of our customer organizations, please refer to the instructions below for accessing the new systems. If you’re a user with general public access on an open data domain, you can continue to submit tickets through support.socrata.com.
Table of Contents
Accessing the New Support Portal and Tyler University
To access the Tyler support portal and Tyler University, you'll need a tylertech.com account. If you created an account on learn.socrata.com or support.socrata.com prior to April 1, 2025, you’ll have an account created for you.
If you created an account after April 1, review this how-to video for account creation instructions.
Reach out to our Education team at datainsights@learn.tyleru.com if you were expecting an account creation email and did not receive one by May 6, 2025.
Accessing and Managing Support Requests in the Tyler Support Portal
Check out the following how-to videos for information on working with Data & Insights support in the new portal:
- Accessing Data & Insights Support with the Tyler Support Portal
- Managing Your Data & Insights Cases in the Tyler Support Portal
Accessing and Completing Courses in Tyler University
Check out the following how-to videos for information on accessing and registering for Data & Insights live and ondemand courses in Tyler University:
What Changed and What's Staying the Same
Below is a summary of what has changed, what has remained the same, and how to navigate the new systems.
Support
What Changed
- Data platform users within your organization will now submit support tickets through the TylerTech.com support portal.
- The support email previously used for ticket creation will be phased out of use.
What Stayed the Same
- Your organization will continue to receive the same level of support as outlined in your support program (e.g., Gold, Silver, Basic).
- Community users and other individuals not affiliated with an organization still submit tickets via Zendesk by visiting support.socrata.com.
- The knowledge base at support.socrata.com will remain available as a reference for all users.
Education
Note: This applies only to organizations with education packages.
What Changed
- Learners will now access on-demand and live courses through Tyler University.
- D&I Education now uses a new team email: datainsights@learn.tyleru.com for all inquiries.
What Stayed the Same
- Learners will have access to the same course content, though the login process and course platform have changed.
- Organizations will retain their existing education packages and associated benefits (such as cohort offerings and course customization).
- Education dashboards will remain available for tracking course completion data.
FAQs
How are tickets submitted now?
Support requests are submitted through a web form in the tylertech.com support portal. This centralized portal supports all Tyler Technologies products, helping ensure tickets are routed appropriately.
Can users still access support.socrata.com?
Yes, support.socrata.com remains available as a knowledge base.
We appreciate your support throughout this transition. For questions or assistance, please contact datainsights@learn.tyleru.com, your Customer Success Manager, or your Federal Portfolio Manager.
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