As of October 2025, site administrators can now request the ability to view and manage users from within Tyler University. To request these permissions, submit a case to Data & Insights support.
Pre-Requisites
In order to obtain learner management permissions in Tyler U, users must have an active tylertech.com account. To request an account, fill out this form on tylertech.com (select “Data & Insights” as your primary product).
Viewing Your Organization’s Learners in Tyler University
- Once your permissions have been updated, you’ll see an Admin tab when you log into Tyler U.
- Select Admin, then Users.
- To view all the users in your organization at once, select the Search button without entering any information in the form fields.
- To view an individual user, enter their email in the associated field and select Search.
Reviewing Learner Transcripts in Tyler University
- To review an individual learner’s transcript, follow the steps above to query for the specific user from the Users page.
- Click on the down arrow under Options to the right of the user’s name.
- Select View Transcript.
- From here, you can review the courses a learner has completed or is in the process of completing.
Deactivating Users in Tyler University
- If a learner leaves your organization or should no longer have access to the Data & Insights course catalog for other reasons, you can deactivate the user by following the steps outlined above to locate their record on the Users page.
- Once you have located the user, click on the down arrow under Options to the right of their name.
- Select View Transcript.
- From the Transcript page, select the User Record tab.
- The user record page will display the user’s current status (Active or Inactive). To make changes to the status, select Edit Record and update the radio button options accordingly.
- Once you have updated the user’s status, select Save.
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