User Management in Tyler University

 
As of October 2025, site administrators can now request the ability to view and manage users from within Tyler University. To request these permissions, submit a case to Data & Insights support.
 
 

Pre-Requisites

 
In order to obtain learner management permissions in Tyler U, users must have an active tylertech.com account. To request an account, fill out this form on tylertech.com (select “Data & Insights” as your primary product).
 

Viewing Your Organization’s Learners in Tyler University

 
  1. Once your permissions have been updated, you’ll see an Admin tab when you log into Tyler U.
Admin tab highlighted in yellow
  1. Select Admin, then Users.
  2. To view all the users in your organization at once, select the Search button without entering any information in the form fields.
Screenshot of Users page and search button
  1. To view an individual user, enter their email in the associated field and select Search.
 

Reviewing Learner Transcripts in Tyler University

 
  1. To review an individual learner’s transcript, follow the steps above to query for the specific user from the Users page.
  2. Click on the down arrow under Options to the right of the user’s name.
Screenshot of view transcript button
  1. Select View Transcript.
  2. From here, you can review the courses a learner has completed or is in the process of completing. 
 

Deactivating Users in Tyler University

 
  1. If a learner leaves your organization or should no longer have access to the Data & Insights course catalog for other reasons, you can deactivate the user by following the steps outlined above to locate their record on the Users page.
  1. Once you have located the user, click on the down arrow under Options to the right of their name.
  2. Select View Transcript.
  3. From the Transcript page, select the User Record tab.
Screenshot of the user record tab
 
  1. The user record page will display the user’s current status (Active or Inactive). To make changes to the status, select Edit Record and update the radio button options accordingly. 
 
  1. Once you have updated the user’s status, select Save.
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