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DataSync FAQs and Frequent Errors

What does it mean when I get a 403 Forbidden Error?

The HTTP/1.1 403 Forbidden error is most commonly caused by an issue with your credentials in Datasync. If you've received this error, we suggest verifying your credentials and app token and trying to run the job again. 

Please note that when a user inputs incorrect credentials 3 times, they will be locked out of their account for 30 mins and subsequent login attempts are blocked. 

If this is the case, we suggest waiting 1 hour before attempting any other updates. Then log in to your Socrata domain to confirm your username and password. Once you have verified your login, copy/paste your username and password into the Datasync job's credential area and make sure the app token is correct and specific to your Socrata account.

 

I'm getting a connection error when trying to use DataSync. What's going on?

There are a number of factors that contribute to your ability to successfully run a DataSync job. Common issues we see include network/firewall issues and security issues related to outdated Java versions or TLS settings.

Network/Firewall Issues Troubleshooting

The first test to try to ensure there is no issue with your network settings or firewall is to run a simple command in your command window (Run->cmd in Windows, using the Terminal application in Mac):

ping {{domain}}

ex) ping opendata.socrata.com 

If you see a message like "request timeout", "connection timeout", or "could not resolve", that indicates that something at the network level is probably blocking the connection to your Socrata domain. You should reach out to your IT/networking folks to determine why we are being blocked.

Java Version and TLS Issues

Open a command window and run:

java -version

If you see anything other than a version starting with "1.8....", you will need to upgrade your Java per our list of supported secure integration clients.

If the above steps do not yield any helpful insights, please submit a ticket to support@socrata.com and we can assist with further troubleshooting.

 

 

 

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