Socrata Maintenance Window Policy

Support Maintenance Schedule

We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.

We schedule maintenance windows once per month where we reserve the option to bring the Socrata platform down for maintenance and can be viewed at status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Socrata-powered data sites may be unavailable from:

    • 8:00 pm to 9:00 pm EST on the 3rd  Saturday of January, February, April, May, July, August, October, and November 
    • 8:00 pm - 12:00 am EST on the 3rd Saturday of March, June, September, and December

US data center: Maintenance Windows

Jan

1/19/2019

8:00pm to 9:00pm EST 

Feb

2/23/2019*

8:00pm to 9:00pm EST

Mar

3/16/2019

8:00 pm - 12:00 am EST

 April

4/20/2019

8:00pm to 9:00pm EST

May

5/18/2019

8:00pm to 9:00pm EST

Jun

6/15/2019

8:00 pm- 12:00 am EST

July

7/20/2019

8:00pm to 9:00pm EST

Aug

8/17/2019

8:00pm to 9:00pm EST

Sept

9/21/2019

8:00 pm- 12:00 am EST

Oct

10/19/2019

8:00pm to 9:00pm EST

Nov

11/16/2019

8:00pm to 9:00pm EST

Dec

12/21/2019

8:00 pm- 12:00 am EST

*To support the Dallas civic hackathon which took place on 2/16, we've pushed the Maintenance Window previously scheduled at 8:00 pm EST on 2/16 to 8:00 pm EST on 2/23.

 

Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Socrata-powered data sites may be unavailable from: 

  • 4:00 pm to 5:00 pm EST on the corresponding Fridays of January, February, April, May, July, August, October, and November
  • 4:00 pm - 8:00 pm EST March, June, September, and December

European Union data center: Maintenance Window

Jan

1/18/2019

 4:00pm - 5:00pm EST

Feb

2/15/2019

 4:00pm - 5:00pm EST

Mar

3/15/2019

 4:00pm to 8:00pm EST

April

4/19/2019

4:00pm - 5:00pm EST

May

5/17/2019

4:00pm - 5:00pm EST

Jun

6/14/2019

4:00pm to 8:00pm EST

July

7/19/2019

4:00pm - 5:00pm EST

Aug

8/16/2019

4:00pm - 5:00pm EST

Sept

9/20/2019

4:00pm to 8:00pm EST

Oct

10/18/2019

4:00pm - 5:00pm EST

Nov

11/15/2019

4:00pm - 5:00pm EST

Dec

12/20/2019

4:00pm to 8:00pm EST

 

The maintenance window schedule is subject to change. Socrata will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Socrata-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.

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