Data & Insights Maintenance Window Policy

Support Maintenance Schedule

We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.

We schedule maintenance windows once per month where we reserve the option to bring the Data & Insights platform down for maintenance and can be viewed at status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Data & Insights-powered data sites may be unavailable from:

• 8:00pm to 9:00pm Eastern Time on the 3rd  Saturday of January*, February, April, May, July, August, October, and November 
• 8:00pm to 12:00am Eastern Time on the 3rd Saturday of March, June, September, and December

US Data Center: Maintenance Windows

*January Maintenance Window is delayed one week to January 21, 2022 for European Union Data Center, and January 22, 2022 for US Data Center due to a federal holiday the week prior (Martin Luther King Jr. Day).

*December Maintenance Window has been moved up one week to December 9, 2022 for European Union Data Center, and December 10, 2022 for US Data Center.

Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Data & Insights-powered data sites may be unavailable from: 

• 4:00pm to 5:00pm Eastern Time on the corresponding Fridays of January*, February, April, May, July, August, October, and November
• 4:00pm to 8:00pm Eastern Time March, June, September, and December

European Union Data Center: Maintenance Window

*January Maintenance Window is delayed one week to January 21, 2022 for European Union Data Center, and January 22, 2022 for US Data Center due to a federal holiday the week prior (Martin Luther King Jr. Day).

*December Maintenance Window has been moved up one week to December 9, 2022 for European Union Data Center, and December 10, 2022 for US Data Center.

The maintenance window schedule is subject to change. Data & Insights will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Data & Insights-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.