Data & Insights Maintenance Window Policy

Support Maintenance Schedule

We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.

We schedule maintenance windows once per month where we reserve the option to bring the Data & Insights platform down for maintenance and can be viewed at status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Data & Insights-powered data sites may be unavailable from:

    • 4:00pm to 5:00pm Eastern Time on the 3rd  Saturday of January*, February, April, May, July, August, October, and November 
    • 4:00pm to 8:00am Eastern Time on the 3rd Saturday of March, June, September, and December

US Data Center: Maintenance Windows

Jan 

1/21/2023

4:00pm to 5:00pm Eastern  

Feb 

2/18/2023

4:00pm to 5:00pm Eastern 

Mar 

3/18/2023

4:00pm - 8:00pm Eastern   

April 

4/15/2023 

4:00pm to 5:00pm Eastern   

May 

5/20/2023 

4:00pm to 5:00pm Eastern 

Jun 

6/17/2023

4:00pm - 8:00pm Eastern  

July 

7/15/2023

4:00pm to 5:00pm Eastern   

Aug 

8/19/2023

4:00pm to 5:00pm Eastern  

Sept 

9/16/2023 

4:00pm - 8:00pm Eastern   

Oct 

10/21/21/23 

4:00pm to 5:00pm Eastern   

Nov 

11/18/2023 

4:00pm to 5:00pm Eastern  

Dec 

12/16/2023

4:00pm - 8:00pm Eastern 

 

Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Data & Insights-powered data sites may be unavailable from: 

  • 4:00pm to 5:00pm Eastern Time on the corresponding Fridays of January*, February, April, May, July, August, October, and November
  • 4:00pm to 8:00pm Eastern Time March, June, September, and December

European Union Data Center: Maintenance Window

Jan 

1/20/2023

4:00pm - 5:00pm Eastern  

Feb 

2/17/2023

4:00pm - 5:00pm Eastern  

Mar 

3/17/2023

4:00pm to 8:00pm Eastern  

April 

4/14/2023 

4:00pm - 5:00pm Eastern 

May 

5/19/2023 

4:00pm - 5:00pm Eastern 

Jun 

6/16/2023 

4:00pm to 8:00pm Eastern 

July 

7/14/2023

4:00pm - 5:00pm Eastern 

Aug 

8/18/2023 

4:00pm - 5:00pm Eastern 

Sept 

9/15/2023

4:00pm to 8:00pm Eastern 

Oct 

10/20/2023 

4:00pm - 5:00pm Eastern 

Nov 

11/17/2023

4:00pm - 5:00pm Eastern 

Dec 

12/15/2023 

4:00pm to 8:00pm Eastern 

 

Finally, the maintenance windows for CJIS environment are also held on the third Saturday. Those Data & Insights-powered data sites may be unavailable from: 

    • 8:00pm to 9:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November 

    • 8:00pm - midnight Eastern time on the third Saturday of March, June, September, and December

CJIS Data Center: Maintenance Windows

Jan 

1/21/2023

8:00pm to 9:00pm Eastern  

Feb 

2/18/2023

8:00pm to 9:00pm Eastern 

Mar 

3/18/2023

8:00pm - midnight Eastern   

April 

4/15/2023 

8:00pm to 9:00pm Eastern   

May 

5/20/2023 

8:00pm to 9:00pm Eastern 

Jun 

6/17/2023

8:00pm - midnight Eastern  

July 

7/15/2023

8:00pm to 9:00pm Eastern   

Aug 

8/19/2023

8:00pm to 9:00pm Eastern   

Sept 

9/16/2023 

8:00pm - midnight Eastern  

Oct 

10/21/21/23 

8:00pm to 9:00pm Eastern   

Nov 

11/18/2023 

8:00pm to 9:00pm Eastern   

Dec 

12/16/2023

8:00pm - midnight Eastern

 

The maintenance window schedule is subject to change. Data & Insights will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Data & Insights-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.

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