Support Maintenance Schedule
We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.
We schedule maintenance windows once per month where we reserve the option to bring the Data & Insights platform down for maintenance and can be viewed at status.socrata.com
Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center. Those Data & Insights-powered data sites may be unavailable from:
- 4:00pm to 5:00pm Eastern Time on the 3rd Saturday of January*, February, April, May, July, August, October, and November
- 4:00pm to 8:00am Eastern Time on the 3rd Saturday of March, June, September, and December
US Data Center: Maintenance Windows
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Jan 1/21/2023 4:00pm to 5:00pm Eastern |
Feb 2/18/2023 4:00pm to 5:00pm Eastern |
Mar 3/18/2023 4:00pm - 8:00pm Eastern |
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April 4/15/2023 4:00pm to 5:00pm Eastern |
May 5/20/2023 4:00pm to 5:00pm Eastern |
Jun 6/17/2023 4:00pm - 8:00pm Eastern |
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July 7/15/2023 4:00pm to 5:00pm Eastern |
Aug 8/19/2023 4:00pm to 5:00pm Eastern |
Sept 9/16/2023 4:00pm - 8:00pm Eastern |
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Oct 10/21/21/23 4:00pm to 5:00pm Eastern |
Nov 11/18/2023 4:00pm to 5:00pm Eastern |
Dec 12/16/2023 4:00pm - 8:00pm Eastern |
Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Data & Insights-powered data sites may be unavailable from:
- 4:00pm to 5:00pm Eastern Time on the corresponding Fridays of January*, February, April, May, July, August, October, and November
- 4:00pm to 8:00pm Eastern Time March, June, September, and December
European Union Data Center: Maintenance Window
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Jan 1/20/2023 4:00pm - 5:00pm Eastern |
Feb 2/17/2023 4:00pm - 5:00pm Eastern |
Mar 3/17/2023 4:00pm to 8:00pm Eastern |
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April 4/14/2023 4:00pm - 5:00pm Eastern |
May 5/19/2023 4:00pm - 5:00pm Eastern |
Jun 6/16/2023 4:00pm to 8:00pm Eastern |
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July 7/14/2023 4:00pm - 5:00pm Eastern |
Aug 8/18/2023 4:00pm - 5:00pm Eastern |
Sept 9/15/2023 4:00pm to 8:00pm Eastern |
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Oct 10/20/2023 4:00pm - 5:00pm Eastern |
Nov 11/17/2023 4:00pm - 5:00pm Eastern |
Dec 12/15/2023 4:00pm to 8:00pm Eastern |
Finally, the maintenance windows for CJIS environment are also held on the third Saturday. Those Data & Insights-powered data sites may be unavailable from:
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8:00pm to 9:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November
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8:00pm - midnight Eastern time on the third Saturday of March, June, September, and December
CJIS Data Center: Maintenance Windows
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Jan 1/21/2023 8:00pm to 9:00pm Eastern |
Feb 2/18/2023 8:00pm to 9:00pm Eastern |
Mar 3/18/2023 8:00pm - midnight Eastern |
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April 4/15/2023 8:00pm to 9:00pm Eastern |
May 5/20/2023 8:00pm to 9:00pm Eastern |
Jun 6/17/2023 8:00pm - midnight Eastern |
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July 7/15/2023 8:00pm to 9:00pm Eastern |
Aug 8/19/2023 8:00pm to 9:00pm Eastern |
Sept 9/16/2023 8:00pm - midnight Eastern |
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Oct 10/21/21/23 8:00pm to 9:00pm Eastern |
Nov 11/18/2023 8:00pm to 9:00pm Eastern |
Dec 12/16/2023 8:00pm - midnight Eastern |
The maintenance window schedule is subject to change. Data & Insights will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.
On-site maintenance notification reminders will be posted publicly on each Data & Insights-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.
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