Socrata Maintenance Window Policy

Support Maintenance Schedule

We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.

We schedule maintenance windows once per month where we reserve the option to bring the Socrata platform down for maintenance and can be viewed at status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Socrata-powered data sites may be unavailable from:

• 8:00 pm to 9:00 pm EST on the 3rd  Saturday of January, February, April, May, July, August, October, and November 
• 8:00 pm - 12:00 am EST on the 3rd Saturday of March, June, September, and December

US data center: Maintenance Windows

Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Socrata-powered data sites may be unavailable from: 

• 4:00 pm to 5:00 pm EST on the corresponding Fridays of January, February, April, May, July, August, October, and November
• 4:00 pm - 8:00 pm EST March, June, September, and December

European Union data center: Maintenance Window

The maintenance window schedule is subject to change. Socrata will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Socrata-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.