Data & Insights Maintenance Window Policy

We strive to maintain the highest levels of availability for our clients’ sites. However, some maintenance requires the Tyler Data & Insights platform to be down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world and provides our team the opportunity to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our client base.

Maintenance windows occur once per month. To sign up for notifications and track ongoing updates, simply go to https://status.socrata.com/

• US Data Center: Maintenance Window
• European Union Data Center: Maintenance Window
• CJIS Data Center: Maintenance Windows

US Data Center: Maintenance Window

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center. Those Data & Insights-powered data sites may be unavailable from:

• 2:00pm - 3:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November*

• 5:00pm - 9:00pm Eastern time on the third Saturday of March, June, September, and December

European Union Data Center: Maintenance Window

Additionally, the maintenance windows for European Union clients, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Data & Insights-powered data sites may be unavailable from: 

• 2:00pm - 3:00pm Eastern time on the corresponding Fridays of January, February, April, May, July, August, October, and November*

• 2:00pm - 6:00pm Eastern time March, June, September, and December

CJIS Data Center: Maintenance Windows

Finally, the maintenance windows for CJIS environment are also held on the third Saturday. Those Data & Insights-powered data sites may be unavailable from: 

• 1:00pm - 2:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November*
• 1:00pm - 5:00pm Eastern time on the third Saturday of March, June, September, and December

* Maintenance Windows for January and February 2023 occurred later in the day at the times indicated in each table.

The maintenance window schedule is subject to change. Data & Insights will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Data & Insights-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.