Socrata Maintenance Window Policy

Support Maintenance Schedule

We at Socrata strive to maintain the highest levels of availability for its customers' sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world, and give us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our customer base.

We schedule maintenance windows once per month where we reserve the option to bring the Socrata platform down for maintenance and can be viewed at status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Socrata-powered data sites may be unavailable from:

• 8:00pm to 9:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November 
• 8:00pm - midnight Eastern time on the third Saturday of March, June, September, and December*

US data center: Maintenance Window

*Due to our efforts to maintain our "Find-a-Shelter" app find-shelter-florence.connect.socrata.com for those affected by Hurricane Florence, we will be delaying our maintenance window to keep systems operational.

Additionally, the maintenance windows for European Union customers, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Socrata-powered data sites may be unavailable from:

• 4:00pm to 5:00pm Eastern time on the corresponding Fridays of January, February, April, May, July, August, October, and November
• 4:00pm - 8:00pm Eastern time March, June, September, and December

European Union data center: Maintenance Window

*Due to our efforts to maintain our "Find-a-Shelter" app find-shelter-florence.connect.socrata.com for those affected by Hurricane Florence, we will be delaying our maintenance window to keep systems operational. 

The maintenance window schedule is subject to change. Socrata will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Socrata-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.