Client Resources

Socrata offers a number of self-service tools, consultative services, & reference materials to equip your and your team for anything that comes your way. With our core focus in fully equipping you to manage your solutions and grow your data accessibility program, the resources and important links below will ensure you know who to contact, where to go, and how to stay informed!


Contacting Us

We are a team of problem-solvers, and we’d love to work with you! There are several ways to stay in touch with us -- first and foremost, by submitting a ticket. When reporting an issue or asking a question about functionality, be sure to include the URL you are working with so that our team can quickly pinpoint your issue!

  • Support Ticket: socrata-support@tylertech.com
    • Need product help? Can't figure out how to create a visualization, access an API endpoint, or create a new dataset? Let us know!
    • Spot a bug? Give us the details by reaching out to us!
    • Have an idea and want to share it? We'd love to hear your ideas!
  • Coaching Session Request: socrata-coaching@tylertech.com
    • Need help figuring out the most suitable option(s) based on your unique situation? Reach out to schedule a meeting (included with Silver, Gold, and Premium Support).
  • Education Questions: socrata-education@tylertech.com

Staying Informed

Love all things Socrata and want to be the first to know? Create your Client Center account and "follow" the pages below to stay informed the moment we publish updates, and view content you've been granted to see, including Socrata Connected Government Cloud articles!

Resource

Description

Product News

This section of our Knowledge Base is used by our Product Development team to communicate recent and upcoming changes to the platform. We recommend that you “follow” this section to automatically receive email updates whenever an article is added to this section (here’s how). Additionally, new release notes will trigger a notification when you log in to your site.

Known Issues

This article is kept up to date with current known issues we have identified on the platform, that may have impact on your site. It’s a great place to check if you want to know if the behavior you or your visitors are experiencing is expected.

System Status

In the unlikely event that a Socrata system becomes unavailable, you can be automatically notified. To view the current Socrata status report, historical system status, and to subscribe to Socrata status alerts, simply follow the steps on this page.

Deprecation Roadmap

This article provides a longer-term view of upcoming changes to the platform, specifically the features that will not be supported or have changed.

Monthly Newsletter

Our monthly newsletter "Transform" delivers essential news, from open data events, best practices for data-driven governing, product announcements, and resources to support digital government innovation.

Product Update Webinar

Hear from Socrata’s Product Development team as they review new enhancements to the Socrata platform and give a sneak-peek into what they're currently working on. This webinar is a great way for you to learn how to better utilize Socrata for the best results. Available only to Socrata customers.

 


Important Resources

Documentation, Resources, and Important Links.

Resource

Description

Client Center 

Peruse the Client Center, where you can find valuable how-to articles and release notes from our Product team about newly released features.

Developer Resources

Extensive documentation specifically for App Developers and Data Publishers who wish to programmatically access data leveraging available API documentation, libraries, and SDKs.

Education Portal

Socrata’s Education curriculum is specifically designed to ensure your entire team gets the most from your technology investment. Socrata Education offers in-depth, instructor led and OnDemand content to help you fully maximize your organization's Socrata Solution. Access to the Socrata Education Portal is available with the purchase of an Education Package.

Feature Requests

If you have an idea for a new feature that will support the ways you’d like to use the platform, you can submit it for evaluation. Your suggestions are critical for ensuring our products are supporting your organization and the work you are trying to accomplish.

How-To Videos

Learn how to use the Socrata platform in 60 seconds or less.

Support Policies

This article describes the policies that govern the Socrata Customer Support Programs. It defines the Customer Support Programs, their coverage levels, priorities, and response times. Should you require further information, please contact your Socrata Account Executive.

Coaching Overview

Learn more about Coaching and how Socrata can help transfer product knowledge to your real-world applications and challenges.

Staying Informed

Love all things Socrata and want to be the first to know of product updates?

 

Other Links

Open Data Network  Publish and share data. Find new data and build off of it. Answer questions.

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