Creating Cases in the Tyler Support Portal

In 2025, the Data & Insights support team joined the rest of Tyler Technologies in managing and responding to technical support requests from customers in the Tyler support portal, available on tylertech.com.

What You'll Need

In order to access the Tyler support portal, you'll need a tylertech.com account. If you work for one of our client agencies or organizations, you can register for an account here and your request will be approved within two business days. Once your account has been approved, you will be notified via email. If you are not a part of a client organization, you can continue to submit support requests through support.socrata.com.

Creating a New Case in the Tyler Support Portal

1. Log into your tylertech.com account and navigate to the Data & Insights support page.
2. Select the Get Online Support button.
3. Once inside the support portal, select the Create a Case button from the menu in the upper right-hand corner of the page.
4. From here, complete the case submission form. Not all fields are required, but the more information you provide, the easier it will be for Data & Insights support to get to the bottom of your request. Find more information about the most critical/required form fields below:
   • Subject: provide concise summary of the issue.
   • Summary: provide more detailed description of the issue you're seeing or question you have.
   • Product Suite: select Data Insights - this will ensure that your case is routed to our support team.
   • Product Group: select the most appropriate option based on where you're seeing the issue.
   • Product Module: the modules listed here will change according to the Product Group selection. Select the most appropriate option based on your inquiry.

• • The portal will suggest articles based on the information you've provided thus far. Select Continue to Case Submission to submit your request.
  • Under Additional Details, review the information you've added so far and include additional details if possible/appropriate. (E.g., indicating which browser you're using may help expedite the troubleshooting process.) You can also change the Priority level if needed. This will be set to Medium by default - refer to this support article for priority level definitions.
  • When you're ready to submit your request, select the Submit and Add Attachments button.