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What is Socrata's maintenance window policy?

Support Maintenance Schedule

We at Socrata strive to maintain the highest levels of availability for its customers' sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world, and give us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our customer base.

We schedule maintenance windows once per month where we reserve the option to bring the Socrata platform down for maintenance and can be viewed as status.socrata.com

Maintenance windows are held on the third Saturday of the month to perform maintenance on our “US - East” data center.  Those Socrata-powered data sites may be unavailable from:

    • 8:00pm to 9:00pm Eastern time on the third Saturday of March, June, September and December*
    • 8:00pm - midnight Eastern time on the third Saturday of January, February, April, May, July, August, October, and November

 

US data center: Maintenance Window

Jan

1/21/2017

 8:00pm - midnight Eastern 

Feb

2/18/2017

 8:00pm - midnight Eastern 

Mar

3/18/2017

 8:00pm to 9:00pm Eastern 

April

4/15/2017

8:00pm - midnight Eastern

May

5/20/2017

8:00pm - midnight Eastern

Jun

6/17/2017

8:00pm to 9:00pm Eastern

July

7/15/2017

8:00pm - midnight Eastern

Aug

8/19/2017

8:00pm - midnight Eastern

Sept

9/16/2017

8:00pm to 9:00pm Eastern

Oct

10/21/2017

8:00pm - midnight Eastern

Nov

11/18/2017

8:00pm - midnight Eastern

Dec

12/16/2017

8:00pm to 9:00pm Eastern

 

Additionally, the maintenance window for European Union customers, hosted on our “EU - West” data center, are held on the Friday before the third Saturday. Those Socrata-powered data sites may be unavailable from:

  • 4:00pm to 5:00pm Eastern time on the corresponding Fridays of January, February, April, May, July, August, October, and November
  • 4:00pm - 8:00pm Eastern time March, June, September and December

European Union data center: Maintenance Window

Jan

1/20/2017

 4:00pm - 5:00pm Eastern 

Feb

2/17/2017

 4:00pm - 5:00pm Eastern 

Mar

3/17/2017

 4:00pm to 9:00pm Eastern 

April

4/14/2017

4:00pm - 5:00pm Eastern

May

5/19/2017

4:00pm - 5:00pm Eastern

Jun

6/16/2017

4:00pm to 9:00pm Eastern

July

7/14/2017

4:00pm - 5:00pm Eastern

Aug

8/18/2017

4:00pm - 5:00pm Eastern

Sept

9/15/2017

4:00pm to 9:00pm Eastern

Oct

10/20/2017

4:00pm - 5:00pm Eastern

Nov

11/17/2017

4:00pm - 5:00pm Eastern

Dec

12/15/2017

4:00pm to 9:00pm Eastern

 

The maintenance window schedule is subject to change. Socrata will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

On-site maintenance notification reminders will be posted publicly on each Socrata-powered data site at least 48 hours before the beginning of the maintenance window. An alternative status page will be displayed during scheduled maintenance windows.

 

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