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Socrata Support | Internet Explorer Browser

Note: In order to maintain the highest security standards for our customers, we have upgraded our site security encryption protocols (TLS). Unsupported, less secure (older) browser will be unable to access Socrata sites. 

Step-by-step instructions follow below to update your Internet Explorer browser. If you are using another internet browser, please scroll past these instructions.

 

 

Check your Internet Explorer version first!

The easiest way to find out what version of IE you're using is to check the version number from the About Internet Explorer dialog: (could include screenshots in email??)

  1. Open Internet Explorer
  2. Click or tap on the gear icon.
  3. Click or tap the About Internet Explorer menu item.
  4. Note: Older versions of Internet Explorer, as well as newer versions of IE that are configured in a certain way, show a traditional menu instead. If so, click Help instead.
  5. Click or tap the About Internet Explorer menu item.

Upgrade to Internet Explorer 11 via Windows Update

The easiest way to upgrade your browser is to first navigate to Windows Update by using either this path "Control Panel - > System and Security - > Windows Update", or just by typing "windows update" in the Start Menu search box.

 

Then do a check for the latest updates. In the list of Optional Updates you should see one that says Internet Explorer 11 for Windows 7. Select it and then click OK.

For the installation procedure to start, you have to click on the Install updates button.

After Internet Explorer 11 for Windows 7 and any other update you have selected are downloaded, the installation will start.

This installation will finish in a few minutes and shortly after, it will ask you to restart your computer to finish the whole process. The necessary file and services cannot be updated if the system is still using them. So just press the Restart now button from the Windows Update window and wait until the computer restarts.

 

Updating other internet browsers:

Chrome: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Safari: https://support.apple.com/en-us/HT204416

 

For more information on the TLS upgrade, please follow this link.

For more information on how to update your client services to ingress (upload and/or update data) data, follow this link.

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