Network drives on Windows networks require permissions to access that a Local Service does not have. This means that the Gateway agent and the plugins that want to read from a folder on a network drive will not have sufficient privileges, since they are being run under the Local Service account.
NOTE:
The plugin should be configured to use the Network Drive, NOT the Mapped Drive (i.e. the one with the letter like Z:\). Mapped drives do not persist after a user logs out of the machine and are user specific, so the drive will not be read.
When selecting the drive, use the full network path: e.g., \\myserver\myfolder
Steps:
The Gateway agent service will need to be set to run under a specific user or service account that has access to that network drive resource.
1. Find the Gateway agent service in Services
2. Right click on the service and select Properties
3. Go to the Log On tab and select “This account” and then Browse…
4. Select Advanced…
5. Select Find Now. This will present a list of the users on the machine; select the desired user account and press OK
6. Enter in and confirm the account password, then click Apply
7. A warning dialog will pop up granting the access the rights to run as a service and/or that the service will have to be restarted. Click OK on these.
8. Right click on the Gateway agent service and select Restart
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