We’re excited to announce the beta launch of our new AI-powered chat tool now available directly within the Data & Insights knowledge base at support.socrata.com.
The knowledge base assistant is designed to help you find answers faster by providing quick, conversational access to the information already available in our knowledge base articles. As part of this beta release, users can begin exploring the experience while we continue refining and improving the tool over time.
Faster Access to Answers
Whether you’re troubleshooting a platform issue, looking for configuration guidance, or trying to better understand a feature, our chatbot can help surface relevant information from our existing knowledge base content in seconds.
Instead of manually searching through articles, you can ask questions in natural language, such as:
“How do I access the API endpoint for a dataset?
“Where can I find guidance on asset permissions?”
“What’s the difference between public and private assets?”
The assistant will synthesize information from available support articles and provide a concise response, along with links to related documentation when applicable.
Built to Complement Data & Insights Support
The knowledge base assistant is intended to improve self-service support and help you resolve common questions more quickly. However, it is not a replacement for our support team.
The assistant does not have access to:
Your existing or previously closed cases
Account-specific information
Environment-specific configurations
Prior communications with the D&I support team
Because of this, some questions may still require direct assistance from our support specialists.
If the assistant cannot answer your question, please continue to submit a case through the standard support process. If you’re a part of a state or federal agency, government entity, or Tyler partner organization, submit your request through the Tyler Support Portal. For users with general public access on open data domains, you can submit your question through the online support form available within the knowledge base. Either way, our team is ready to help!
What to Expect
As with any AI-powered experience, responses may occasionally be incomplete or incorrect. We encourage users to review linked documentation and contact support when additional clarification is needed.
This beta launch is an important step in the continued evolution of our support services. We’ll use client feedback and usage insights to help guide future enhancements.
To provide input on your experience with the new chatbot, use the thumbs up/down icons located at the end of the latest response you receive.
You can also copy the assistant's response and include it in a case to Data & Insights support if you have concerns or clarifying questions about the information provided.
Try It Today
The chatbot is now live on support.socrata.com and available to all users accessing the knowledge base.
We hope this new capability helps you get answers more efficiently and enhances your overall support experience.
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