Setting Up Single Sign-On

Supported Protocols:
Data & Insights supports both OIDC and SAML for Single Sign-On (SSO) connections, but we strongly recommend OIDC for its enhanced security and ease of integration.

Setup Process:

To initiate the setup process, please submit a support ticket by emailing datainsights-support@tylertech.com with the following information:

1. All Data & Insights-powered sites associated with your organization
2. The name of your Identity Provider (IdP)
3. E-mail domain(s) that will be using SSO to sign into your site
4. Sign-in URL
5. Sign-out URL (optional)
6. IdP Issuer URI
7. X509 Signing Certificate in PEM or CER format
8. User ID Attribute (First name, last name, and email attributes are required for the setup)

Next Steps:

Upon receipt of the above information, our team will configure the connection and provide you with the necessary parameters to complete the setup with your Identity Provider.

We will then coordinate a time to begin testing the connection, typically using a test domain. The SSO connection will be configured on this domain, and the login flow will be tested using test credentials. Testing can also be conducted during a scheduled call with our support team.

Once the testing phase is successfully completed, we will enable the SSO connection on your domain.

For further assistance, please do not hesitate to contact our support team.