Known Issues

Before reaching out to us, take a moment to review this article. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. As possible, we’ll list a workaround below. 

content last updated December 7, 2018




Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.


Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported. 

YouTube Videos Embedded in Perspectives Pages Are Not Loading Properly

Fix In Progress

Instead of using the native YouTube integration, you can embed an iFrame in a Perspectives Page using the "HTML Embed" content-type. You can retrieve the YouTube embed code using the instructions found on YouTube here


Resolved Issues


Date Resolved

Issues saving edits to visualizations created in the classic chart creation tool.

This issue was resolved on 10/2/2018

Goal tile not updating with recent data.

This issue was resolved on 11/30/2018

Percent columns display as a decimal in the visualization experience.

This issue was resolved on 01/16/2019. See under "Small Updates & Bug Fixes" here for more details.

Let us know how we can help!

If these workarounds don’t resolve your problem, or if you'd like to be notified when the issue is fully resolved, please reach out to us! We’d love to help. Just email us at and we'll get back to you soon.

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