Known Issues | Last Updated January 14, 2021

Before reaching out to us about an issue you've run into with the Socrata platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. As possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Datasync

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

Classic Maps

Classic Maps are loading as unsaved views and their "Based on" link sends you back to the Classic Map.

Identified/Investigating

 

 

Resolved Issues

Component

Issue

Date Resolved

Adding Collaborators

If you attempt to add multiple users without a role on your domain as collaborators at the same time you will get an error message "Your settings could not be saved. Bad Request."

This issue was resolved on January 12, 2021. 

Embeds

Socrata embeds in IE 11 are not visible

This issue was resolved on February 3, 2020. 

Socrata Dataset Management Experience

Importing .tsv files results in error on Windows machines

This issue was resolved on February 6, 2020.

Socrata Dataset Management Experience

Importing Google Sheets from URL not working and resulting in a 307 error.

This issue was resolved on July 28, 2020.

Social Data Player

Data Player template editor doesn't work on some domains.

This issue was resolved on July 31, 2020. 


Let us know how we can help! Email us at socrata-support@tylertech.com
 

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