Known Issues | Last Updated January 11th, 2021

Before reaching out to us about an issue you've run into with the Socrata platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!

Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. As possible, we’ll indicate a workaround below.

If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at socrata-support@tylertech.com and we'll get back to you soon! 

 

Component

Issue

Status

Workaround

Environment

Dataslate Pages

Dataslate pages may be showing different layouts after recent the deprecation of Open Performance assets. 

Permanent

Domain admins can edit their dataslate pages, or reach out to Support to have them replaced or deleted.

Open Data

Spatial Lens

Region map (choropleth) cards on a Data Lens and region maps in the visualization canvas built for a dataset with multiple location columns can show data aggregated to the wrong location column without warning.

Identified/Investigating

Refrain from creating region maps for datasets with multiple location columns. Users can create multiple datasets, each with one location column, in order to create the desired maps.

There is work planned to support multiple location columns and region maps for the future (timeline TBD), but the configuration is currently unsupported.

Open Data & Enterprise Data /SCGC

Datasync

DataSync failures for "Missing Fields" where georeference columns - ":@computed_region_..." are not mapped.

N/A

Please ensure you are using the latest version of DataSync (DataSync releases can be found here.)

 

Featured Content 

Featured content is returning the Data Lens icon for all Charts, Maps, and Calendars. It is expected that each featured content item will return its specific icon.

Identified/Investigating

There is currently no workaround, however, our engineering team is already working on rectifying this.

Open Data & Enterprise Data /SCGC

Text Overlap on Measures

In the About This Measure box on Measures, if the "Measure Ended"/"Measure to end on" date is too long, the date text overlaps the Reporting Period text.

Identified/Investigating

There is currently no workaround, however, our engineering team is investigating the matter.

Open Data & Enterprise Data /SCGC

Visualization Filters

When filtering

on a numerical column for a decimal value without a leading zero(eg .8) an error is thrown

Identified/Investigating

To filter by a decimal number, add a leading zero i.e enter 0.8 and not .8

Open Data & Enterprise Data /SCGC

Visualization Filters

Filter values/options do not appear on visualizations that are based on SoQL views where caps are used in the SoQL view's field names

Identified/Investigating

Avoid using  capital letters in SOQL view field names 

Enterprise Data /SCGC

Citizen Connect

Unable to interact with the map pins on mobile devices

Identified/Investigating

Interact with the site from a PC

Citizen Connect

 

Resolved Issues

Component

Issue

Environment

Date Resolved

Data Updates: Column Transforms

Transforms combing the json_pluck_text and GET functions throw an error on the entire column.  Occurs intermittently.

Open Data & Enterprise Data /SCGC

This issue was resolved on January 10th, 2021.

Metadata Editing

If an asset has an attachment, it may cause the metadata editor to return a blank screen.

Open Data & Enterprise Data /SCGC This issue was resolved on December 10th, 2021.

Datasync

In versions 1.9.1 - 1.9.6, column mappings are not being saved when you save a job. 

  This issue was resolved on November 19th, 2021.

Table Visualization

Clicking "View Source Data" opens up multiple new tabs.

Open Data & Enterprise Data /SCGC This issue was resolved on November 16th, 2021.

Primer Page User Interface - Scheduler

When running a scheduled update (Gateway or URL) using the "Run Now" button on the primer page, the modal confirming the activity does not appear.

Open Data & Enterprise Data /SCGC This issue was resolved on November 16th, 2021.

Schedules

Accessing the admin/schedules page may intermittently fail to load schedules.

Open Data & Enterprise Data /SCGC This issue was resolved on November 16th, 2021.

Open Finance applications 

Downloads give a network error on apps using a non-Socrata.com CNAME 

  This issue was resolved on October 21st, 2021

Featured Content 

Publishers and Administrators are currently unable to edit featured content

Open Data This issue was resolved on September 29, 2021.

Domain-Level Custom Color palettes 

Visualizations with custom color palettes are all rendering blue. Users are also unable to apply domain-level custom palettes on visualizations. 

Open Data & Enterprise Data /SCGC This issue was resolved on September 23, 2021.


Let us know how we can help! Email us at socrata-support@tylertech.com
 

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