Before reaching out to us about an issue you've run into with the Data & Insights platform, take a moment to review the Known Issues indicated in the table below. The issue you’d like to report just might be something we’re already aware of and are working hard to resolve!
Known issues are previously reported issues that may result in difficulty using some aspects of the platform. While it is not a comprehensive list, these are issues we suspect might have the potential to be highly impactful. If possible, we’ll indicate a workaround below.
If you have questions, need help, or if you'd like to be notified when the issue is fully resolved, please reach out to us! Just email us at datainsights-support@tylertech.com and we'll get back to you soon!
Component |
Issue |
Status |
Workaround |
Environment |
|---|---|---|---|---|
| Mobile Home Pages | Pages will sometimes not render when in Mobile View | Identified | Use Desktop Mode when on a mobile device to properly see the site. | Open Data & Enterprise Data |
Resolved Issues
Component |
Issue |
Environment |
Date Resolved |
| Column Metadata | All column fields do not let you enter a space/backspace | Open Data & Enterprise Data | December 4th, 2025 |
| Pivot Table | Exported totals currently show as no value. | Open Data & Enterprise Data | December 4th, 2025 |
| Spatial Lens Filters | Clicking on 'clear all' after applying a spatial filter value on a visualization 'removes' the filter entirely. | Open Data & Enterprise Data | November 19th, 2025 |
| Hero Blocks | If a user does not have a profile picture, the Hero Block for author will display a broken image | Open Data & Enterprise Data | October 9th, 2025 |
Let us know how we can help! Email us at datainsights-support@tylertech.com
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