Introduction

Socrata’s Citizen Connect allows you to visualize the key data about service delivery in your community in a simple, user-friendly interface, providing alerts and analysis for the public and internal users. The Citizen Connect interface is automatically generated from your data. 

Citizen Connect is flexible to your organization’s specific data assets and needs. The table below shows the different data options that are supported by the Citizen Connect interface.

For your Citizen Connect to work, each dataset must be organized into a flat-file. You can think of this as having all your data on a single tab in Microsoft Excel. This document will explain each of these datasets in detail.

Tickets Dataset

The Tickets datasets contain all the descriptive information about the incidents you are sharing through Citizen Connect. The values in this dataset populate the application’s filters, trends, and list view details. This dataset must be organized into a flat-file. You can think of this as having all your data on a single tab in Microsoft Excel.

Field Mapping  

Places Dataset

Citizen Connect expects the shapes for incidents to be in a separate dataset than the details of those incidents.

Shapes Dataset

Citizen Connect allows data to be filtered by region or district and offers a clickable map of those districts to make navigation more straightforward.