Citizen Connect FAQ

Q: Do I need separate lat/long columns for locations data in my tickets dataset?

A: No, you can use the Location column generated by Socrata through address data or lat/long data to power the application.

Q: I have added new categories to my dataset, how can I get them to appear in Citizen Connect.

A: You will need to add the categories in the admin panel accessible at under the Ticket Categories menu > Super Categories. Clicking the "Auto Populate" button in that section will populate the Categories from your dataset. This does not automatically update because you need to manually configure the colors and icons for each category.

Q: I have updated my data in the dataset but it is not showing up on in the app, how long should I wait?

A: It can take up to an hour for new data to refresh on the explorer. If it has not updated after an hour please contact

Q: What is an overlay dataset?

A: Complex shapefile (over 1000 shapes) that is just overlayed on the map but not used for interactive filtering.

Q: What types of alerts are available?

A: By default, you can set up daily, weekly and monthly alerts. Site admins can modify this option within the Admin Panel from the Other Settings tab under Alert Options. For more information on setting up alerts, please see Creating An Alert with Citizen Connect.

Q: How do I create an embed from Citizen Connect?

You can easily create an embeddable iFrame of Citizen Connect using the Share button at the top header bar. For more information on Embeds please see the article to Create an Embed on Citizen Connect.

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