Administrator FAQs

Administrators have the ability to manually send the users an email to reset their password. This can only be done for users who have been designated a role (other administrators, publishers, editors, viewers and designers) on their data portal.

1. Navigate to the Administration panel and then 'Users' which will take you to the Manage Users page.
2. Find the user you want to send a reset email for. You will need to have the user's email or username, or if your list of users is small enough you should be able to scan and find the user by their email or username easily enough as the users are sorted in Alphabetical order. Furthermore, you can limit the results of users returned by filtering by site role.
3. On the user's row details you will see a 'Reset Password' button under Actions (it will be the right-most button). Clicking on it will send an email to the user.

The ownership of the views remains with the person who created them. This is independent of the underlying original dataset ownership.


Person A owns a dataset.
Person A created a chart off of this dataset; Person B, a map; and Person C, a filtered view.
If the ownership is transferred from Person A to Person B, Person A will still own their chart; Person B, their map; and Person C, their filtered view.

The 'Discuss' panel is a default component of our platform which appears whether commenting is enabled or not. It cannot be hidden. A user will not be able to submit a comment using this panel, however. You will see the user has an option of seeing comments submitted (which will be none, since that feature is set to off) and the view's activity (they'll be able to see when the views off of the dataset were created, in months, days or years, as well as who created them).

On the nomination page, you can see 'Submitted by <user name>'. This is the username you can copy and paste into the search field on the 'Users' page under the Administration panel.

It is possible to change the number of datasets, charts, and visualizations that show up by default on each page of the dataset catalog on a Data & Insights open data portal. Ten datasets is the default number displayed, but some customers have opted to increase this number (ex: State of New York) or decrease this number.

If you are a site administrator, submit a ticket on or by sending an email to with the dataset limit you would like to display on each page of the catalog, and a member of Client Services will make the change for you.

If your site is configured to appear in multiple languages, you will have the option to provide your category names in multiple languages. You can access this under Admin -> Metadata. For each language you support, there will be an option to provide a translation. For example:


Data & Insights uses Transport Level Security (TLS). TLS is a protocol that provides privacy and data integrity between two communicating applications. It is used for web browsers and other applications that require data to be securely exchanged over a network. There are two layers making up this secure connection: TLS Record Protocol & TLS Handshake Protocol. The Record provides connection security while the Handshake allows the server and client to authenticate one another and allow for data to be exchanged.

In order to uphold the highest security standards for our customers, Data & Insights has disabled the TLS 1.1 encryption protocol. Disabling this protocol means Data & Insights will no longer be accessible via the TLS 1.1 protocol. Unsupported (older) internet browsers and Data & Insights integrations will need to be made current - updated - in order to access Data & Insights sites.

Use the links below to view supported browsers and integration clients:
Updating your internet browser to a supported version, please continue to this article.
Updating your Data & Insights integration client to a supported version, follow this article.

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